Terms & Conditions
The following provisions govern sales by Quest to our customers. Please review these as they are the Contract under which all sales are made.
Quest Marine or QM as an abbreviation.
Acceptance:
All orders are accepted by QM subject to and in accordance with these Terms and Conditions. These Terms and Conditions override and exclude any terms and conditions in or referred to in any negotiations or course of dealing between QM and the Customer or set out in the Customer's standard terms and conditions and constitute the entire agreement between QM and the Customer for the sale of products or services. No variation to these Terms and Conditions is permitted unless expressly authorised in writing by a director of QM.
Quotations:
Quotations are valid for thirty days and represent no obligation UNTIL QM accepts the purchase order for the full quotation and issues an order acknowledgement. Any variation in quantities ordered may result in a price re-negotiation. QM reserves the right to increase the prices on any order, including acknowledged orders, in the event of an unexpected increase in cost (including, in particular, in the event of exchange rate variations).
Payment:
Payment shall be made by deposit with order of 50% non-refundable of the invoice value, and in no circumstances later than thirty days from the date of invoice with QM. If the Customer fails to make payment by the due date, then, without prejudice to any other right or remedy, QM shall be entitled to: i) Cancel the order or suspend any further deliveries. ii) Charge an administration fee for any legal or other actions required to recover monies due.
New accounts:
Customers wishing to open an account are required to complete an account application form. Until an account is opened Customers are asked to send payment with order.
GST:
Prices are exclusive of GST, which will be charged on any supplies in accordance with Australian regulations.
Dispatch:
Any times stated for dispatch are estimates only. QM will use reasonable endeavours to meet delivery estimates but accepts no liability whatsoever for failure to deliver within the estimated delivery times however arising. QM reserves the right to deliver in more than one shipment. Time for delivery will not be of the essence.
Delivery charges:
A charge may be made against orders to cover the cost of carriage and packing. Special deliveries will be charged The Customer is responsible for all duties, imports, levies and other outlays levied by any authorities in connection with the Goods and will indemnify us against any expenses or losses incurred by us in connection with the foregoing. Obtaining any necessary import licenses is the responsibility of the Customer.
Title:
The products shall be at the Customer's risk as from delivery. Ownership of all goods supplied to the Customer shall remain QM until payment is received for the full invoice price. Until ownership passes to the Customer QM retains full legal and beneficial title to the Goods and reserves the right at any time to require the Customer to deliver up the goods to QM and, if the Customer fails to do so forthwith upon our request, to enter upon any of their premises or of any third party where the goods are stored and repossess the goods.
Returns:
QM will not accept returned goods without prior consent, except under guarantee. If QM agrees to accept returned goods other than under guarantee the goods shall be in original condition.
A handling charged may be levied on returned goods. If there are shortages or damages to the goods occurring in transit, the Customer must notify QM 14 days from the date of delivery, giving full details of any such shortages or damages and the Customer must return the goods to Global Semiconductors together with all packaging.
We will reimburse you for the postage costs incurred in returning such Goods. Where we accept that there has been damage in transit, a shortage or an error in the Goods despatched, we shall make up any shortfall, error or damage to your order free of charge as soon as reasonably possible. After the 14 day inspection period has expired, you will be deemed to have accepted the Goods and any attempt to return the Goods after this time will be rejected by us.
Cancellation:
If you purchase Goods from us via our website and you are in Australia, you are able to cancel your order with us for any reason or no reason at all within seven (7) days following receipt of your Goods by providing us with notice. Goods should be returned to us as soon as reasonably practicable but in no event later than seven (7) days after your notification to us that you wish to cancel your order.
Goods should be returned to us undamaged and in their original packaging.
If you purchase Goods from us acting in the course of business the above rights of cancellation do not apply to you. In this event cancellation of your order or the return of any Goods may only be accepted after prior agreement with us. On no account can cancellation be accepted for items ordered specially by us on your behalf. Cancellations will be subject to a cancellation charge.
Miscellaneous:
We shall not be liable to the Customer for any delay or failure to perform any of QM's obligations hereunder which is due to causes or circumstances beyond our control, including (without limitation) acts of civil or military authority, national emergencies, fire or flood, acts of God, war or riots, actions or omissions of third parties.
All Contracts between QM and the customer shall be governed by the laws of Australia and the parties submit to the exclusive jurisdiction of the Australian Courts.
These Terms and Conditions of Sale supersede all previous issues.
QM is a trading company of Queensland Semiconductor Technologies Pty Ltd Ref: November 2025
Contact Details
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Australia
+61(0)403608637